Complaints procedure
How do I make a complaint?
Any complaints concerning WS Blue Whale Investment Funds or the Prudential ISA managed by Link Financial Investments Limited (a Waystone Group Company) may be referred to the Complaints Department, Waystone Management (UK) Limited, PO Box 389, Darlington, DL1 9UF or by email to investorservices@linkgroup.co.uk or by telephone to 0345 922 0044.
https://www.linkfundsolutions.co.uk/investor-information/complaints-the-financial-ombudsman-service/
If your complaint is about Blue Whale Capital LLP as delegated Investment Manager to WS Blue Whale Investment Funds, including matters relating to the portfolio and fund performance, we recommend you complete our Contact Form. Alternatively, please get in touch with us by whichever method suits you best – post, or email.
Please address your correspondence to:
The Compliance Officer
Blue Whale Capital LLP
21-22 Grosvenor Street
London W1K 4QJ
United Kingdom
Email: complaints@bluewhale.co.uk
There are risks associated with sending confidential information by email – so please be aware that, if you contact us in this way, we will assume that you accept those risks and are happy for us to respond by email.
Who will deal with my complaint?
Your complaint will be handled by our Compliance Officer. If you are not satisfied with his response, the Financial Ombudsman Service may be able to help.
How will my complaint be handled?
We will try to resolve your complaint as quickly as we can, preferably within 24 hours. At the latest, we will acknowledge it within five working days.
Our aim is to put things right with our first response. Sometimes, though, a longer investigation is needed. In these cases, we try to complete our review within four weeks. If that is not possible, we will explain why – and let you know when you can expect to hear from us again.
In exceptional circumstances where a complaint is particularly complex it may take over 40 business days to resolve. If a complaint isn’t resolved by business day 40 we’ll email/write to you requesting more time and explaining why we’re not able to provide a response.
We’ll also advise you of your right to refer your complaint to the Financial Ombudsman immediately if you’re unhappy we’re still not in a position to reply. We will also advise you of the time limit of six months by which you have to refer your complaint to the Financial Ombudsman from the date of our response.
We hope you will be satisfied with our response. Should you tell us later that you are still unhappy, we will review it again.
The Ombudsman
Subject to meeting certain criteria you have the right to refer your complaint to the Financial Ombudsman Service and if you are eligible, the service is free of charge. You can refer your complaint to the Ombudsman if you are:
There are time limits for referring your complaint to the Ombudsman. Please visit: Financial Ombudsman Service for further information.